Support

We usually reply within 48 hours.

Frequently asked questions

My workout didn’t come through

A workout done without a connection is kept on your phone and goes out on its own as soon as you’re back online. Open Mytik with a connection: a banner tells you when it’s sent. If it stays stuck, “Contact support” sends it with your message.

My workout counted less than expected

Beyond 3 hours of sport in a day, extra minutes no longer earn XP. A stretch that’s too fast for the sport (a bus ride in the middle of a run) is removed from distance and time. A workout added by hand counts for your streak and level, but not for the league.

My route stops when the screen is locked

Allow location for Mytik in your phone’s settings. On Android, let Mytik run in the background (battery: “Unrestricted”). On iPhone, don’t swipe Mytik away during a workout: that stops GPS.

Connect Apple Health or Health Connect

In Mytik: Settings › Apps and watches. To turn off access: your phone’s settings, Health (iPhone) or Health Connect (Android).

Report a player or content

On the player’s profile or on the content (comment, question, message): “Report” or “Block”. The Mytik team reviews every report.

Manage or cancel Mytik+

Your subscription is managed in the App Store (Settings › your name › Subscriptions) or in Google Play (Payments & subscriptions). Deleting your account doesn’t cancel your subscription: cancel it there first.

Export my data, delete my account

Settings › My data. Deleting deactivates your account right away and erases it permanently 30 days later. You can cancel during those 30 days by signing back in.

Location sharing: Mytik is not an emergency service. In an emergency, call 911 (112 in Europe).